Raleigh-Durham-Chapel Hill Area (On-site)
Job description
Are you ready to join the leading trusted advisor for wireless communications, data and
security? We are adding a DAS Field Engineer in Raleigh/Durham, NC to support our fast growing In-Building Public Safety and Commercial DAS Division.
As a DAS Field Engineer, you will:

• Oversee the health and performance of a set of DAS systems to ensure that KPIs are met
  and that required maintenance and repairs are made within Service Level Agreements.
• Receive and resolve tickets related to DAS situations and Service requests.
• Troubleshoot DAS alarms, customer complaints and signal level or quality issues.
• Perform routine or annual Preventive Maintenance Inspections.
• Conduct On-Site benchmark testing and post-processing.
• Wireless Service Provider call testing and Public Safety radio testing.
• Complete routine work tickets and warranty paperwork in a timely fashion.
• Commissioning, Integration and Optimization of passive and active DAS installations.
• Actively Remain current in the knowledge and application of In-Building Solution product
  implementations and on various other types of new or emerging technologies.
• System evaluation, reporting, and support of maintenance contract customers, including
  on-call rotation.
• Coordinate with Wireless Carrier Providers, AHJs, customers, and other parties as
  necessary to complete responsibilities in a timely and professional manner.
• Participate in training for necessary technologies, policies, and methods of procedure.
• Maintain a technical aptitude with a strong desire to learn and grow.
• Work both independently and as part of a team.
• Exercise your ability to read electrical and mechanical diagrams.
  Experience you will add to the team:
• 2 years of full-time experience supporting operations of Public Safety and Wireless
  Service Provider DAS projects including troubleshooting, maintenance, repair, recommissioning, and optimization.
• Outstanding customer focus with excellent verbal and written communication skills with
  fluency in the English language.
• Intermediate level expertise and troubleshooting skills on In-Building systems.
• Intermediate level expertise in Field Engineer tools: Spectrum Analyzer, CW generator,
  PCTEL (or equivalent) data collection scanner, OTDR, Handset (UE) testing, Fluke cable
  tester.
• A valid driver’s license.
• Able to pass background checks, and drug tests as required.
  Preferred Experience and Qualifications:
• DAS OEM certifications, i.e., JMA, Comba, Fiplex, ADRF, CommScope, Corning, etc.
  Ability to work overtime, evenings, weekends, holidays, and varying schedules as required.
• Experience with adherence to all safety rules and regulations as directed by OSHA, CE,
  and the job site customer.
• Ability to participate in a rotating 24-hour on-call customer maintenance contract
  program.
• Maintain a safe and neat work area and accurate inventory of tools and test equipment.
• Typing skills.
• High value of a team player culture and working with peers and cross-functional teams.
• Strong communication skills with internal and external stakeholders.
• Experience with customer interface.
• Ability to provide training and guidance to junior engineers and co-ops.
  Environment and Physical Requirements:
  On call availability for critical systems maintenance may be required. First shift hours
  Monday – Friday, with rare 2nd or 3rd shift and weekends depending on project schedules.

Travel Requirements:

• Daily travel to sites in North Carolina and South Carolina area required. Travel outside of
• the Carolinas may be necessary at times.
• Competitive compensation and comprehensive benefits to include Medical, Detal Vision,
• 401K, Paid Time Off, Holiday Pay, Education and Certification incentives and mor